Wisconsin bank offers teller machine with video conferencing
SHEBOYGAN, Wis. — An eastern Wisconsin bank has opened up interactive personal teller machines that connect customers with bankers via video conference.
USA Today Network-Wisconsin reports that UnitedOne Credit Union opened up the new branch in a Sheboygan apartment complex. Customers will be able to communicate with tellers located at the bank’s Manitowoc member contact center.
The machines save on payroll costs since employees are centralized at one location and are able to help customers at multiple branches. They also serve as an additional security measure since it’s more difficult to rob a bank that doesn’t have any physical tellers.
Tammy Pelletier is the chief operations officer at UnitedOne Credit Union. She says no employees have been laid off because of the machines, but resources have been shifted around.
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