U.S. Cellular complaints result in $18,000 in adjustments

Hundreds of complaints addressed
U.S. Cellular complaints result in $18,000 in adjustments

The Wisconsin Department of Agriculture, Trade and Consumer Protection says about $18,000 in credits, refunds and bill adjustments have been made during audits of hundreds of consumer complaints about U.S. Cellular.

State officials said U.S. Cellular conducted audits on most of the 319 complaints so far.

In late February, state officials said it had heard from dozens of consumers when the phone carrier switched billing systems. Most of those affected used auto pay to settle their accounts.

State officials said there are no signs US Cellular violated state law.

U.S. Cellular released a statement Wednesday saying, “We’ve taken significant steps to make things right for any customers affected by the launch of our new billing system, and we’ve worked closely with the Wisconsin Department of Agriculture, Trade and Consumer Protection throughout this process. The billing system has stabilized, and we’ve made strong progress to return our service levels to the high standards we expect of ourselves, and that our customers expect and deserve.”

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