national_standards

Thousands of 911 callers have ‘unacceptable' wait

911 director: "We hope we don't have problems that are really life threatening"

The Dane County 911 Center has failed to meet national standards over the last year for answering emergency calls quickly enough, and data from each of the last four quarters shows thousands of calls took longer than 40 seconds to answer, according to a News 3 investigation.