call_center

Soglin: Current 911 system 'doesn't work now'

911 Center Board to take up Dane Co. executive's suggested changes Wednesday

Madison Mayor Paul Soglin said he was surprised that Dane County officials did not alert him as to the lengthy wait times for 911 callers. He said it was another example of a system "that doesn't work now."

Company to add 286 jobs to Madison location

Company growth, state incentives help company expand 40-employee location

A company is adding close to 300 workers to its Madison location through growth of existing clients, bringing in new clients, and with state incentives, according to a release.

Committee to start reviewing 911 center protocols

County, city leaders disagree over call center's response times

Dane County Executive Joe Parisi is calling for due diligence as the 911 Oversight Committee begins its work to establish operating practices for the county's 911 center.

911 dispatch debate: Safe or slow?

Director wants to stick with protocol; Madison's mayor says its too many questions

There's some math that goes into dispatching emergency crews after someone dials 911 and reaches a Dane County dispatcher.