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American Family Insurance sets up mobile claim site in Janesville

Site helps customers file claims after hailstorm

JANESVILLE, Wis. - American Family Insurance customers with hail damage have a convenient location for claims adjusters to inspect the damage.

American Family set up a mobile claim site in Janesville on Saturday in the parking lot of Home Depot.

Randy Krueger was getting his truck inspected after it was damaged during Wednesday night’s hailstorm.

“The hailstorm just about destroyed it,” he said. “I’ve seen one other hailstorm like that with bigger hail but not that much of it. But that was the most hail I’ve ever seen.”

The hail dented Krueger’s truck, cracked the driver’s side mirror and broke a back window.

“As long as nobody was hurt, the rest of the stuff can be replaced,” he said.

Rock County Emergency Management said the hailstorm hit the south side of Janesville the hardest. Officials said the storm dumped Ping-Pong ball-sized hail and wind speeds reached nearly 60 mph.

Bryan Lang, the catastrophe field operations administrator for American Family, said the company has already received about 1,000 claims.

“When a hailstorm gets above a certain size and across a certain area, it creates a lot of damage,” he said. “A lot of homes are damaged. A lot of cars are damaged. That’s when we consider it a catastrophe to where the local staff is going to need help getting all the claims done in a quick manner.”

About a dozen adjusters were at the drive-in site Saturday, inspecting people’s cars and writing damage estimates. Lang said people will receive a check the same day that they drive in.

“American Family is always concerned about serving our customers in a fast, timely manner,” Lang said. “So we get enough adjusters out here from the catastrophe team and to just get them handled quickly and get checks in their hands so they can start the repair process.”

Lang said the mobile site will be set up for as long as it takes to help customers. Customers should call 1-800-MY-AMFAM to set up an appointment.


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