MPD unveils SPIDR Tech text line, first of its kind in Wisconsin
MADISON, Wis. — The Madison Police Department unveiled a new text messaging line Wednesday, meant to help officers connect with the community.
The SPIDR Tech service sends text messages to smartphone users who call 911 or MPD’s non-emergency line, the department said.
MPD is the first agency in Wisconsin to use the technology.
Messages are automatically generated, and a victim acknowledgment message will be sent explaining any ongoing investigations.
“We want to hear from the people we serve,” Madison Police Chief Shon Barnes said in a statement. “We need to hear from them in order to improve as a department.”
Those who use the service will be able to provide feedback through a story.
Messages will not be sent if callers or officers are in immediate danger, such as a domestic disturbance or 911 hang-ups.
The department said messages will not ask for personal identifying information
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