Jeep offers partial compensation after Call for Action

Jeep offers partial compensation after Call for Action

An area man called for action after his new GPS couldn’t direct him home.

Glen Brewer first contacted News 3’s Call for Action volunteers a few weeks ago after he learned the GPS in his Jeep Wrangler did not read rural addresses, including his own. He is now shopping for an after-market version and was hoping for compensation from Jeep.

“You spend $2,000 on a GPS system when you buy the vehicle in good faith and come to find out it doesn’t work,” he said. “Why would I pay for a GPS twice?”

Jeep spokesperson Berj Alexarian said the automaker is willing to pay half the price of the new system, noting that Brewer should have caught the faulty GPS problem when he first bought it three years ago.

“Obviously it’s a frustrating situation for him, for a vehicle that’s three years old but unable to find his home address,” Alexarian said. “If he had just bought the vehicle and found this out we probably would have footed the whole thing but it’s a couple years later that he’s bringing the situation to use — we looked at the case and we always try to help out the customer.”

Alexarian added the GPS problem is not Jeep-specific, as many vehicles and models have a similar navigation system.

Employees at AMS in Fitchburg say they have heard the same complaint from Jeep owners and others alike.

“[The problem] comes in a variety of cars, depending on the age, whether it’s a factory installed,” said Paul Nachreiner, AMS’ president. “There’s lot of them that are wholly inadequate.”

Jeep said its offer to foot half the bill for a new system still stands, but Brewer has declined to accept it.