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Madison Magazine Customer Service FAQ

September 9, 2020 4:29 PM
Site staff,
Posted: September 9, 2020 4:29 PM
Updated: March 19, 2021 1:40 PM
by Site staff

Madison Magazine Customer Service FAQ
Look below for answers to frequently asked questions.

How do I make an address change?
It’s easy to change it online, email mmcsherry@madisonmagazine.com or call 608-270-3628.

How can I get in touch with you?
Simply email mmcsherry@madisonmagazine.com or call 608-270-3628.

When does my subscription expire?
Take a look at your magazine address label. The expiration date indicates the last issue you will receive. Example: DEC 20

Please note that magazine labels are printed in advance, so it can take several weeks before your label reflects a change.

Does the expire date in my label indicate my subscription is paid?
Not necessarily. When we receive a renewal notice or a request for a new subscription, the expiration date is automatically extended or created. This can happen before your payment arrives.

I missed an issue. Can I get a replacement?
Absolutely, as long as we have copies available. Email mmcsherry@madisonmagazine.com or call 608-270-3628.

My issue arrived in damaged condition. Can I get it replaced?
Again, absolutely, as long as we have copies available. Ask for a replacement by emailing mwhitish@madisonmagazine.com or call 608-270-3628.

I’m getting two copies each month. How can I stop the duplication?
We’ll need the account numbers from both magazine labels in addition to the name and address they are being sent to. Notify us by emailing mmcsherry@madisonmagazine.com or call 608-270-3628.

Can I order a back issues
If you know what issue you would like to buy, contact the circulation department by email or call 608-270-3628. Issues are available for $5.95.

Send a check with your request to the address below:

Madison Magazine
Circulation
7025 Raymond Rd.
Madison, WI 53719

If you are looking for a specific article but you’re not sure of the month and year it was published, our editorial department can help do the research. Contact them by email.

COPYRIGHT 2022 BY CHANNEL 3000. ALL RIGHTS RESERVED. THIS MATERIAL MAY NOT BE PUBLISHED, BROADCAST, REWRITTEN OR REDISTRIBUTED.

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