CapTel laying off hundreds of Wisconsin workers

MADISON, Wis. — CapTel, a company that provides phone captioning services for the deaf and those with hearing loss, is laying off hundreds of workers in southern Wisconsin.

In a notice filed Wednesday with the state’s Department of Workforce Development, CapTel said it plans to permanently lay off 276 employees in Madison and Milwaukee. Twenty-eight of the workers are in Madison, while the remaining 245 work in Milwaukee.

According to the notice, the layoffs, which primarily affect captioning assistants, are the result of a new technology giving customers a choice of using automatically-generated captions.

The layoffs will begin on September 20. Employees will receive information about unemployment benefits and EAP services.