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Man calls for action over GPS that can't find his house

Man calls for action over GPS that...

A Sun Prairie man is calling for action after buying a Jeep with a GPS that doesn’t recognize his own address.

When Glen Brewer started looking for countryside houses he thought the home-buying process would be the biggest headache. Instead, it was finding those homes that turned into the headache.

“We found that rural addresses don’t come up in [our] Jeep GPS,” he said.

Brewer tried to type several country addresses into the navigation system in his 2015 Jeep Wrangler Sierra and found that none of them worked. After asking Jeep about the problem, he was directed to its GPS provider, Here.com. That company told him it provides 30 years of addresses to Jeep, and Jeep decides which addresses to use.

"'It works the way we want it to, too bad so sad, thank you and have a nice day,'" is what Brewer said Jeep representatives had to say about the issue when he called back. “We paid the extra money for the navigation system, and it doesn't work the way it should.”

Jeep officials told News 3 they will be in touch with Brewer shortly.

Brewer is now considering an after-market upgrade to a new GPS, costing upwards of $2,000. Navigation companies he has reached out to say the problem is widespread among that model of Jeep Wrangler.

He’s now left wondering why he paid extra in the first place for a system that can't even take him to his new countryside home.


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