Court: Cook, not restaurant, to blame for hair-in-steak case
Judge shoots down $147,500 award in Texas Roadhouse case
A state appeals court said a Texas Roadhouse customer who found human hair in his steak can't collect $147,500 in damages.
The court went further and added that the restaurant's cook is to blame for the incident, not the restaurant.
Kevin Hansen visited the restaurant in West Bend in February 2008. After he complained his steak was overcooked, a manager offered him a replacement steak he could take home. Believing Hansen wanted free food, cook Ryan Kropp stuffed some of his hair into a slit he cut in the new steak.
Hansen sued Texas Roadhouse. A jury found the restaurant wasn't negligent and Kropp acted on his own but still said the restaurant owed Hansen $147,500 in punitive and compensatory damages.
The 2nd District Court of Appeals ruled the damage award was improper. The court said the blame lies with Kropp and the restaurant didn't cause his conduct.