NEXT AT SIX, LEADERS AT THE MADISON FIRE DEPARTMENT
HAVE TOLD THEIR MEMBERS TO ASSIGN THEMSELVES TO EMERGENCIES
THROUGHOUT THE CITY IF THEY THINK THEY CAN GET SOMEWHERE
NEWS 3 INVESTIGATES
OPEN RECORDS SHOW THE FIRE DEPARTMENT HAS FILED 89
COMPLAINTS WITH THE 911 CENTER OVER THE LAST YEAR,
A NUMBER FOR HAVING THE CENTER'S COMPUTER SENDING
THE WRONG ENGINES TO FIRES.
ASSISTANT CHIEF LANCE LANGER SAYS MANAGEMENT HAS TOLD
ITS STAFF TO TRUST THEIR OWN EXPERIENCE OVER THE 911
Listen to the radio, they may dispatch another vehicle
that you know you're going to be beat and you're closer,
take the call and do what's best for the citizens.
We've had calls now where we've had three or four
lieutenants or medics that have all responded to the
same call because they thought they could get there
First one there says oh we got it, the other ones
say great, turn around and go back home, but that's
what this system has caused us to do.
-- ERIC --
LANGER SAYS THERE HAVE BEEN TIMES THE FIRE DEPARTMENT'S
COMPUTERS ARE NOT WORKING AS WELL.
SENDING INCORRECT COORDINATES TO THE 911 CENTER.