FOR THEM - THE SECONDS MATTER.
WHEN EMERGENCY COMMUNICATIONS DISPATCHERS GET A CALL
- THE PERSON ON THE OTHER END OF THE LINE IS OFTEN
IN A LIFE AND DEATH SITUATION.
-- MICHELLE --
AS NEWS 3 REPORTER DAVE DELOZIER TELLS US - A DISPATCHER
NOT ONLY THE SECONDS MATTER - SO DO THE MILES.
it can get really busy.
there's a chirping sound when it comes through.
LAST OCTOBER MIDDLETON ADDED A PROGRAM THAT ALLOWS
THEM TO RECEIVE EMERGENCY TEXT MESSAGES.
so it has been a nice addition to have.
people an communicate with us.
we've received and sent about 900 text messages since
we've implemented that.
WHICH BRINGS US TO DISPATCHER SUSAN BUECHNER AND NIGHT
WHEN SHE HEARD THAT CHIRPING SOUND.
it turned out that the young man was having a problem.
he said that his mom was having a bad night and eventually
stated that he believed that she had overdosed.
SHE STARTED ASKING ALL THE QUESTIONS NECESSARY TO
GET HELP ON THE WAY AND THEN SHE NOTICE IT - HIS AREA
so i asked him and he said, oh snap is this wisconsin?
SOME 680 MILES AWAY FROM THE COMMUNICATIONS CENTER
IN MIDDLETON, WISCONSIN - THE 18-YEAR-OLD HAD CALLED
FROM MIDDLETON, TENNESSEE.
he had looked up the text numberr and i think he thought
it was middleton, tennessee.
REGARDLESS OF THE MILES THAT SEPERATED THEM - SUSAN
SET OUT TO GET THEM HELP.
SHE CONTACTED POLICE IN MIDDLETON, TENNESSEE - GAVE
THEM THE ADDRESS AND CONTINUED TO TEXT WITH THE YOUNG
MAN UNTIL HELP ARRIVED.
BECAUSE FOR HER THIS JOB ISN'T ABOUT GEOGRAPHY - ITS
ABOUT SAVING LIVES.
i like helping people.
i like being part of something like this, an organization
where it is somebody's worst day and we're here to
try to make it as easy with this as we can.
IN MIDDLETON - WISCONSIN - NOT TENNESSE - THIS IS
DAVE DELOZIER, WISC, NEWS 3,.
WHILE THIS IS THE FIRST TEXT MESSAGE THE MIDDLETON
COMMUNICATIONS CENTER HAS RECEIVED FROM ANOTHER MIDDLETON
- IT ISN'T THE FIRST PHONE CALL.
-- ERIC --
IN THE PAST THEY'VE TAKEN EMERGENCY CALLS FROM MIDDLETON,
NEW YORK - NEW JERSEY AND COLORADO.
THE MOST UNUSUAL THOUGH - THEY ONCE GOT A CALL FROM
MIDDLETON - ENGLAND.