MADISON, Wis. -- The board that oversees the Dane County 911 Call Center decided Wednesday to review all the different policies law enforcement agencies have about when and how 911 dispatchers should send them to 911 calls.

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There's still some confusion about what exactly will be studied, but the Public Safety Communications Center Board did begin the process of reviewing police protocols to see if they are too confusing or limit response in any way.

The board met Wednesday, the first time in about two weeks since the 911 Center made errors in handling two non-emergency calls requesting a police response to a disturbance at a city park.

Police were never sent until after a body was reported at Lake Edge Park 90 minutes later. Police arrived to find Mark Johnson dead of chest and head trauma.

On Wednesday, the board acted on a suggestion by the Dane County Executive Kathleen Falk to review all police agency rules for when and where to dispatch officers.

One 20-year dispatcher who attended the meeting and did not want to be identified told the board the complexity of the different agency policy protocols is a "huge issue" for 911 communicators.

"And we didn't even have a written policy for the city of Madison until recently. They gave us memos, and then we would disseminate those, but there's really no one place to decide. It takes weeks to learn how to dispatch any police department," the dispatcher said.

Departments have their own rules for when they will respond to various types of calls. And resources play a key issue on setting up those protocols.

One board member and police officer said the issue was so important that its focus should be narrowed so action can come more quickly.

"If there are issues, we need to know, and somebody needs to tell us so that we can work on those issues to make any corrections as needed and move forward. But (we need) to have those issues and work on them today," said Capt. Carl Gloede, of the Madison Police Department and a member of the Public Safety Communications Center Board.

Gloede was the only one to vote against formation of the subcommittee to review the protocols.

He said he is concerned it will take too long. He said he wants to get key 911 concerns on police protocol to the committee next month before it starts meeting.

Meantime, board members were briefed on some key issues for the 911 Center.

One issue was dispatcher overtime, both voluntary and forced. Last month alone, communicators racked up 2,400 of overtime.

Yet 911 officials said they won't even be "close" to have more authorized staff until next June due to the length of training for some of the nine new dispatchers approved in the 2009 county budget.

As for a new permanent 911 Center director, 911 officials said they hope to have someone in place by next April.

Falk was recently accused of ignoring the needs of the 911 Center by her new challenger for Dane County executive.

Former school board member Nancy Mistele recently said that Falk's lack of action on past reports essentially cost two people their lives.

"(Mistele) has no facts at all to go from point A to point B, and I think it is really shameful and sad," Falk said about Mistele's accusations.

Mistele said Falk failed to follow the recommendations of a 2004 audit on the 911 Center. Falk said she did follow the recommendations and has doubled the 911 Center budget since taking office more than 11 years ago.