-- ROB --
WHAT'S ON THE TOP OF YOUR WISH LIST THIS YEAR?
IF YOU'RE LIKE MOST AMERICANS,
ELECTRONICS ARE IN YOUR TOP FIVE.
BUT WHERE'S THE BEST PLACE TO SHOP?
OUR GADGET GUY STEVE VAN
DINTER JOINS US WITH SOME SUGGESTIONS.
-- STEVE --
THE FACT I'M NOT IN A STORE
THIS YEAR IS PROBABLY GIVING A HINT.
IN FACT, THIS YEAR MORE PEOPLE THAN
EVER BEFORE WILL DO THEIR HOLIDAY SHOPPING ONLINE.
BUT YOU CAN HAVE EQUALLY GOOD
SHOPPING EXPERIENCES BOTH ON AND OFFLINE.
CONSUMER REPORTS JUST SURVEYED 21-THOUSAND OF ITS
SUBSCRIBERS TO FIND WHICH STORES SCORED HIGHEST.
If you're looking for a new TV, should you
shop at a giant warehouse store like Costco …
… or are you better off
at an independent electronics store?
Consumer Reports' just-released survey of
its subscribers can help you decide.
Your local independent stores tend to have a very good
selection of products, and they tend to have high-quality products,
higher than some of the other walk-in or big-chain stores have.
And customer service at
independent stores is often top-notch.
However Costco topped the ratings in one category.
Well, they're cheaper.
The price point is excellent.
You get a good price.
And Costco has a generous return policy for electronics.
SOT: Carol Mangis
But what you should be aware of is that
you do have to pay for a membership, and
also their customer service leaves a little to be desired.
Among all the stores in the ratings, Walmart
came in at the bottom of the chart.
It got low marks for customer service and
selection, though overall its customers were generally satisfied.
If you want to let your
fingers do the shopping, there's good news.
Consumer Reports found websites outdid walk-in
stores for quality, selection, and price.
B-H-Photo-Video-dot-com and Crutchfield-dot-com
were among the standouts.
And Crutchfield ranked high for customer service.
SOT: Carol Mangis
They make it quite easy for you to
get in touch with them if you have questions.
You can call them directly or e-mail them, or you
can open up a live chat window as you shop.
there are no long checkout lines to keep you waiting.
-- STEVE --
THOSE LONG CHECKOUT LINES HAVE BEEN PRETTY COMMON
ON BLACK FRIDAY…I KNOW I'VE WAITED IN LINE
FOR AN HOUR OR MORE IN THE PAST YEARS.
ONE OTHER THING CONSUMER REPORTS FOUND OUT WAS WHETHER SHOPPING
IN STORE OR ONLINE…IT PAYS TO ASK FOR A BETTER DEAL.
I'VE BEEN SUCCESSFUL WHEN A FRIEND OF MINE AND
I BOTH WENT SHOPPING FOR A NEW TV AND
BOUGHT AT THE SAME STORE…SO IT CERTAINLY DOESN'T HURT TO ASK.
ALTHOUGH YOU'RE NOT GOING TO SEE THEM MOVE ON DOORBUSTERS
AS THEY CAN BARELY KEEP THEM ON THE SHELF AS IS.
-- STEVE --
WE ASKED YOU TO SUBMIT ANY QUESTIONS YOU
HAVE ON BLACK FRIDAY SHOPPING OR HOLIDAY TECH GIFTS....
Robyn Muller Is it true that
you shouldn't buy tv's on black friday .
I heard they are not as high quality.
NAMEBRAND LED TV FOR $400 THIS YEAR.
BUT THAT SAME TV ALSO HAD FEWER ASPECT RATIOS...FEWER HDMI
PORTS AND LIKELY WASN'T MADE QUITE UP TO THE STANDARDS
OF A SIMILARLY NAMED TV ON A DAY OTHER THAN BLACK FRIDAY.
THEY CALL THESE TYPES OF TVS DERIVATIVES...MODELS MADE SPECIFICALLY
FOR THE DEEP CUTS YOU SEE ON BLACK FRIDAY.
IT DOESN'T MEAN THE TV IS GOING TO CONK OUT
ON YOU TOMORROW IT JUST MAY NOT HAVE ALL THE
BELLS AND WHISTLES YOUR FRIENDS WITH THE SAME TYPE OF TV HAVE.
IF YOU ARE CONCERNED JUST BE SURE TO
GOOGLE THE MODEL NUMBER OF THE TV YOU'RE
LOOKING AT TO SEE WHAT OTHER CONSUMERS HAVE TO SAY.
Tim Walters I went to Best Buy
and Shopko last night and bought electronics.
Is it REALLY necessary to get an
extended protection plan i.e., for a tv, etc?
TIM, YOU'RE NOT ALONE WITH THIS QUESTION.
IT'S SO TEMPTING TO PAY THE MONEY FOR THE PEACE
OF MIND THAT COMES WITH AN EXTENDED SERVICE PLAN...BUT KEEP
IN MIND CONSUMER REPORTS SAYS IT IS A BAD DEAL.
IN FACT, THEY REPORT RETAILERS KEEP MORE THAN
50 PERCENT OF WHAT THEY CHARGE FOR THESE WARRANTIES.
OFTEN THE THINGS THESE COVER ARE
ALREADY INCLUDED IN THE STANDARD MANUFACTURER'S WARRANTY.
AND IN THE CASES WHEN THE EXTENDED WARRANTY WOULD
COVER A FIX, CONSUMER REPORTS FOUND IT'S OFTEN AROUND
THE SAME COST AS WHAT YOU PAID FOR THE EXTENDED WARRANTY.
BOTTOM LINE...TAKE THE MONEY YOU WOULD'VE SPENT
ON THE EXTENDED WARRANTY AND SAVE IT.
THEN IF YOUR PRODUCT DOES BREAK OR NEEDS
REPLACING YOU'LL LIKELY HAVE ENOUGH TO COVER IT.
-- STEVE --
-- ROB -- CAM 3
'TIS THE SEASON FOR TONS OF TECH…AND TOYS!
AND NO DOUBT ON YOUR KID - OR BIG
KID'S - LIST THIS YEAR ARE HIGH TECH TOYS.
SO WHICH ONES ARE WORTH YOUR HARD EARNED MONEY?
OUR GADGET GUY STEVE VAN DINTER IS HERE TO BREAK IT DOWN.
-- STEVE --
I CAN REMEMBER WHEN TEDDY RUXBIN WAS A HIGH TECH
TOY…BUT TODAY'S TOYS WOULD LEAVE HIM DUST-COVERED IN A CLOSET.
WOULD YOU BELIEVE THE TOY INDUSTRY GENERATES 20 BILLION
DOLLARS IN SALES…OR THAT 16 BILLION OF THAT WILL
BE SPENT BETWEEN NOW AND THE END OF THE YEAR?
IT'S A GOOD THING CONSUMER REPORTS JUST CHECKED OUT THE
HOTTEST TOYS…WE'VE GOT THEIR LIST OF WHAT'S WORTH THE MONEY.
Maybe the best indicator of a good
toy is the look on a child's face.
More and more, technology is popping up in
our children's playrooms, and Consumer Reports has picked
out some of this season's best high-tech toys.
And then put them to the ultimate
test - having real kids play with them.
Don't let any trolls!
This Fisher-Price fortress would be fun for any kid.
But adding in an iPad makes it irresistible.
"When you put the iPad in, it becomes a
whole different game because you're actually playing videogames in
conjunction with the fortress, and the whole story ties together.
It's just a blast.
The Imaginext Apptivity Fortress is 50 dollars.
Classic toys like Barbie have integrated LED technology, bringing
her little black dress to a whole new level.
SOT: Alexandra & Maya
Let's do pink." "OK.
Young designers pick colors and animate their creations.
Barbie and her digital dress cost 50 dollars.
Here's another kid favorite - the LittleBits
kit -a box of magnetized electronic
modules that let you build a working circuit.
We need a switch, a pink switch.
The LittleBits base kit, at 100
dollars, contains a lot of inspiration.
A really good science book becomes a
really great interactive science book when you
download amazing animations on your smart phone.
Mars has the solar system's biggest volcano.
With a good dose of creativity
and imagination, technology can be child's play.
-- STEVE --
WHAT'LL THEY THINK OF NEXT, RIGHT?!
AS YOU SAW IN THE STORY, TABLETS AND SMARTPHONES ARE PLAYING
AN INCREASINGLY BIGGER ROLE FOR KIDS…WHICH MEANS TABLETS GEARED TOWARD KIDS
ARE LIKELY TO BE VERY POPULAR THIS HOLIDAY SEASON AS WELL.
CONSUMER REPORTS IS IN THE MIDDLE OF
TESTING OUT THESE TOT-GEARED TABLETS…AND WE WILL
BRING YOU THOSE RESULTS AS SOON AS THEY'RE AVAILABLE.
-- ROB -- CAM 2
THE BETTER BUSINESS BUREAU IS OFFERING SOME
TIPS FOR SHOPPERS AT THE STORES AND ONLINE.
FIRST AND FOREMOST MAKE A LIST AND STICK TO IT.
:20 The number one thing to worry about is sticking to budget, because so many limited
time only offers, and you kinda get swept up in the heat of the moment :30
We don't want a consumer to go to the irrational, emotional side of the brain.
:37 Stay rational.
Stick to your budget :39
-- ADAM --
THE BETTER BUSINESS BUREAU ALSO ADVISING SHOPPERS
TO READ THE FINE PRINT AND TRUST
THEIR GUT WHEN OUT LOOKING FOR THE ULTIMATE DEAL.
ABOUT 140-MILLION PEOPLE ARE EXPECTED
TO HIT THE STORES, THIS WEEKEND.
DOWN ABOUT SEVEN MILLION FROM LAST YEAR.
BUT MOST, OR ABOUT 70 PERCENT
OF SHOPPERS, WILL LOOK FOR DEALS TODAY.