"Intelligent decisions are made after evaluating the facts," he said. "Emergencies create an emotional environment that thwarts clear and decisive action."

Finally, he also recommends not limiting your comparisons to the phone or the Internet. Torbjornsen said you should be sure to visit a shop in person before making your final choice.

This will allow you to not only size up the people you will be trusting your car to, but also to look at the certifications they have hanging on the wall, talk to current customers and see what the shop itself looks like.

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