MADISON-BASED ANCHOR BANK IS APOLOGIZING AFTER SENDING
PARTS OF NUMEROUS MORTGAGE STATEMENTS TO THE WRONG
-- MICHELLE --
AS NEWS 3 INVESTIGATIVE REPORTER ADAM SCHRAGER SHOWS
US, THE BANK IS OFFERING THESE CLIENTS *FRAUD PROTECTION
FOR THE NEXT YEAR.
AS A RESULT OF THE MISTAKE.
ON GARBAGE DAY IN JANESVILLE, THERE ARE SPECIFIC ITEMS
YOU WILL NEVER FIND IN JOE MARTIN'S CAN.
I don't believe in throwing anything out with any
personal information on it because of who can go through
BUT WHEN THE RAILROAD ENGINEER RECEIVED HIS MARCH
MORTGAGE STATEMENT FROM ANCHOR BANK
Normally, I just pay it and don't even look at it...
HE REALIZED SOMETIMES HIS STRUGGLE AGAINST IDENTITY
THEFT IS OUT OF HIS HANDS.
I received someone else's first page and I received
my second page...
HE NOW KNOWS THE OTHER HOMEOWNER'S NAMES, WHAT THEY
OWE, WHAT THEY PAY MONTHLY.
AND WONDERS WHO GOT HIS FIRST PAGE WITH THEIR MORTGAGE.
I really don't know the full ramifications.
How does anybody know?
I want to make it clear, we apologize for the inconvenience
that they have experienced.
JENNIFER RANVILLE SAYS 175 ANCHOR BANK CUSTOMERS ARE
In early February, we were processing our mortgage
statements and we had a mailroom malfunction...
A MECHANICAL PROBLEM FOR CONSUMERS THAT NOW NEEDS
TO BE SOLVED BY HUMANS AT ANCHOR BANK BRANCHES.
The most important thing we want them to know is we
are taking aggressive measures
to protect their information.
Their accounts are safe and it won't happen again.
We have already put a number of measures in place
to make sure something like this won't happen again.
JOE MARTIN WILL TAKE THE YEAR OF FRAUD PROTECTION
ANCHOR BANK IS OFFERING.
When you think about it, if your identity is stolen,
what can these other people do with it.
It's not a good thing.
AND HE'S ASKING THE HOMEOWNER WHO GOT PART OF HIS
MORTGAGE STATEMENT TO DO WHAT HE DOES WITH PERSONAL
I wish they'd shred it up.
IN JANESVILLE, ADAM SCHRAGER, WISC NEWS 3.
ANCHOR BANK SAYS NEITHER BANK ACCOUNT INFORMATION
NOR SOCIAL SECURITY NUMBERS WERE ON THOSE MIS-MAILED
AND, A SPOKESWOMAN SAID THE BANK REGULARLY MONITORS
ACCOUNTS FOR FRAUD.